Shipping & Returns

Shipping Policy.

At Le'luxe Favors, we great care in packaging your order to ensure it arrives safely. Please note that some items may not be recommended for shipping, and we will contact you if any of the items you selected fall into this category.

Please allow 3 weeks to design, print and deliver your items. This timeline is based on allowing approximately 2 weeks for the designs to be approved by you, created, printed, and about 1 week for your order to be posted. The processing times of course can vary depending on what you're ordering and how long you take to reply to designs, proof/s etc.

We use a range of different couriers based on the weight and size of your parcel/s and location. We aim to find the fastest, most reliable service available to have your order delivered to you. All shipment services are ATL (Authority to leave) this means the courier will leave your parcel in a safe location if the premises is unattended. If no safe location is available the courier will re attempt delivery within 24-48hrs or in the case of Australia post take the parcel to the nearest post office. A tracking number is provided for all shipments.

Shipping is an Australia Wide Courier Service option where a tracking number is provided. This option usually takes 5-12 days for delivery depending on location, it is calculated at checkout based on the size and weight of your order.

Express Shipping is calculated at checkout based on the size and weight of your order. It is recommended when you cannot pick up locally and require your order within 2-3 weeks, express orders usually take 2 days to arrive once shipped. A Simple Favour is not liable for delays in shipping.

Currently, we're thrilled to offer our services in Australia. While we're currently only available in this region, we're actively working to expand our reach globally. Thank you for considering us and we can't wait to serve you in the future.

Returns.

Please choose carefully as all items are made to order. Due to the personalised nature of our products, unfortunately we do not offer refunds or exchanges. Because of the nature of these items,we do not offer refunds or exchanges for personalized products unless there is a manufacturing defect or an error on our part.

If the item you received has a manufacturing defect or does not match the specifications outlined in your order confirmation, you are eligible for a refund or replacement. Please notify us within [7] days of receiving the item.

A valid proof of purchase is required to initiate any refund or replacement request for defective items.

How to Request a Refund or Replacement

If you believe your personalized item is defective or does not meet your order specifications, please follow these steps:

1. Reach out to our customer service team at info@leluxefavors.com.au or call us at 0435134002.

Include your order number, a description of the issue, and photographs of the item if possible.

2. If your request is approved, we will provide specific return instructions, including where to send the item.

3.Upon receiving the returned item, we will inspect it and confirm whether it qualifies for a refund or replacement based on our policy.

Processing Refunds

If your request is approved due to a manufacturing defect or error, we will process your refund or replacement within [7-14] business days. Refunds will be issued to the original method of payment, and please note that it may take additional time for your bank or credit card company to process the transaction.

Shipping Costs

Customers are responsible for return shipping costs for personalized items unless the return is due to our error. In such cases, we will cover the return shipping expenses.

Changes to This Policy

We reserve the right to modify or update this Refund Policy for personalized and custom-made items at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our Refund Policy for personalized and custom-made items, please contact us at: info@leluxefavors.com.au

Thank you for choosing Le'luxe Favors. We appreciate your understanding and support!